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Frequently Asked Questions (FAQ)

  1. How do I book a car rental in Phuket through [Your Company Name]?

    Simply visit our website and browse through our selection of vehicles. Once you’ve chosen a car that suits your needs, you can make a reservation online or call our customer service team for assistance.

  2. What documents do I need to rent a car?

    You’ll need a valid driver’s license, passport, and a credit card for the security deposit. International travelers may also require an International Driving Permit.

  3. Is there a minimum age requirement?

    Yes, drivers must be at least 21 years old to rent a car through [Your Company Name].

  4. Can I add an additional driver?

    Yes, you can add an additional driver for a small daily fee. The additional driver must also meet all rental requirements.

  5. Do you offer one-way rentals?

    Yes, we do offer one-way rentals but an additional fee may apply. Please contact our customer service team for more information.

  6. What are your fuel policy options?

    We offer a “Full-to-Full” fuel policy, which means you’ll receive the car with a full tank of fuel and are expected to return it full as well.

  7. Are your cars insured?

    Yes, all our cars are insured. However, a standard deductible will apply in the event of damage or accident unless you opt for our additional insurance coverage.

  8. What happens if I return the car late?

    Late returns may incur additional charges. Please let us know in advance if you expect to return the car later than the agreed-upon time.

  9. Do you offer airport pickups and drop-offs?

    Yes, we offer complimentary airport pickups and drop-offs for your convenience.

  10. What types of cars do you offer?

    We have a diverse fleet ranging from budget cars and sedans to luxury vehicles and SUVs. You can find a list on our website.

  11. Is it possible to extend my rental period?

    Yes, you can extend your rental period. Please contact our customer service to check availability and additional charges.

  12. Do you offer any discounts or special promotions?

    We offer various seasonal promotions and discounts. Be sure to check our website or subscribe to our newsletter for the latest offers.

  13. Can I travel off the island with the rental car?

    No, our rental cars are only allowed to be used within Phuket Island unless special arrangements are made in advance.

  14. What is your cancellation policy?

    You can cancel your booking up to 48 hours before the rental period begins for a full refund. Cancellations made less than 48 hours in advance may be subject to a cancellation fee.

  15. How do I contact customer service?

    You can reach our customer service team via phone, email, or through our website’s live chat feature. We’re available 24/7 to assist you with any queries or concerns.

We hope this FAQ addresses any questions you may have. If you need further clarification, please don’t hesitate to contact us.

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